10 Ways to Get Serious About Social Media

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If this is your year to buckle down and tackle a social media strategy, it’s time to get serious. The time for oohing and ahhing is rapidly drawing to a close, and instead your efforts have to become about practical, methodical application.

Here’s 10 ways to get serious about social media this year. There are plenty more, too. Add yours in the comments.

1) Quit counting fans, followers, and blog subscribers like bottle caps. Think, instead, about what you’re hoping to achieve with and through the community that actually cares about what you’re doing.

2) Learn how to measure stuff, and quit making excuses for why you can’t do it. Katie Paine’s blog is overflowing with stuff. Here’s some metrics you might consider if they’re applicable for your goals. And here’s how you can start setting measurable objectives.

3) Learn what case studies can and can’t do for you. Stop saying there aren’t enough of them and go Google the term “social media case studies” or spend a few minutes on my Delicious links. Then, get busy writing your own.

4) Understand the difference between making a business case for social media and chasing the next and greatest fad. If you don’t understand how to explain where social media impacts areas outside the business besides your own, make a concerted effort to learn.

5) Stop lauding social media as the thing that’s going to fix it all. Fix your business first. And read Jay Baer’s blog (including this post) for a reality check.

6) Approach social media methodically, and with the same care that you would any other business investment you make. Tamsen McMahon will help.

7) Quit waiting for the water to be perfect before you get in. It’s not going to be, ever. Try something that makes strategic sense for your business. Julien Smith articulates a bit about why waiting for one tiny thing is often what holds us back.

8 ) Think long term, and commit to it. That doesn’t mean some of your experiments can’t be finite, but the overall approach has to be for good. Mitch Joel even says so.

9) Focus on what you’re good at. Know the core of your business, and make that the center of your work, especially through the amplifier of social media. Chris Penn reminds us of the importance of this, as he’s apt to do.

10) Recognize that potential missteps shouldn’t paralyze you into inaction. Acknowledge that there are ways to recover from, say, a misguided communication effort. Having a plan to pick yourself up is the key, rather than trying to avoid failure at all costs (including stagnation).

What else would you add? What’s your buckle-down strategy this year, and how are you turning your approach from theory into application? Share your ideas, favorite posts, and strategies in the comments.

image by L. Marie

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  • http://www.itaiboublil.com Itai Boublil

    Brilliant!
    Thank you, Amber.

  • http://www.itaiboublil.com Itai Boublil

    Brilliant!
    Thank you, Amber.

  • http://www.businessesGROW.com Mark W Schaefer

    Here’s number 11 — Get help. I see many businesses spinning their wheels because they don’t have the resources or skill sets to get a job done. Stop making excuses and bring in somebody who can get things jump-started.

    • http://www.wahibachair.com Wahiba Chair

      Yes, agreed but can be especially tough for smaller businesses to “just” get someone on board to do it – It can be less costly and effective than “other” marketing, though, yes.

    • http://www.thecreativesolutions.com Maribel Jimenez

      Mark,

      Great point. I tried to learn it all and it caused analysis paralysis so now I’m hiring someone to help me.

  • http://www.businessesGROW.com Mark W Schaefer

    Here’s number 11 — Get help. I see many businesses spinning their wheels because they don’t have the resources or skill sets to get a job done. Stop making excuses and bring in somebody who can get things jump-started.

    • http://www.wahibachair.com Wahiba Chair

      Yes, agreed but can be especially tough for smaller businesses to “just” get someone on board to do it – It can be less costly and effective than “other” marketing, though, yes.

    • http://www.thecreativesolutions.com Maribel Jimenez

      Mark,

      Great point. I tried to learn it all and it caused analysis paralysis so now I’m hiring someone to help me.

  • http://ericbrown.com Eric D. Brown

    Excellent tips Amber!

    What organizations need to realize is that is is OK to fail…and social media is a great place to do that. Even failures can be turned into success in the SM space if you are truly engaging with others.
    .-= Eric D. Brown´s last blog ..CIO’s – If you can improve one trait in 2010, let it be this one =-.

  • http://ericbrown.com Eric D. Brown

    Excellent tips Amber!

    What organizations need to realize is that is is OK to fail…and social media is a great place to do that. Even failures can be turned into success in the SM space if you are truly engaging with others.
    .-= Eric D. Brown´s last blog ..CIO’s – If you can improve one trait in 2010, let it be this one =-.

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  • http://www.twistimage.com/blog Mitch Joel – Twist Image

    Such a great post Amber, thank you.

    I’d also add consistency… people need consistency (as a part of the community) and those who create the content do need to be consistent (to keep their community engaged). I also think consistency is a tough one to master because you need to find – what I call – your “pulse”. How much and how often you can/should be “pulsing” out content to your community.

    As always, lots to think about :)
    .-= Mitch Joel – Twist Image´s last blog ..Don’t Look Back In Anger – Social Media 2009 =-.

    • http://rozeklaw.com Allison Rozek

      I 100% agree with consistency. Followers want to read good comment, and want it consistently. But- NOT TOO OFTEN. I have found that more than 2 quality tweets and 1 quality blog post a day seems to push people over the edge into spam world.

  • http://www.twistimage.com/blog Mitch Joel – Twist Image

    Such a great post Amber, thank you.

    I’d also add consistency… people need consistency (as a part of the community) and those who create the content do need to be consistent (to keep their community engaged). I also think consistency is a tough one to master because you need to find – what I call – your “pulse”. How much and how often you can/should be “pulsing” out content to your community.

    As always, lots to think about :)
    .-= Mitch Joel – Twist Image´s last blog ..Don’t Look Back In Anger – Social Media 2009 =-.

    • http://rozeklaw.com Allison Rozek

      I 100% agree with consistency. Followers want to read good comment, and want it consistently. But- NOT TOO OFTEN. I have found that more than 2 quality tweets and 1 quality blog post a day seems to push people over the edge into spam world.

  • http://www.theshinywave.com David Cook

    Amber,

    Excellent list. Love number one. Numbers do matter in marketing, but you will get quality numbers if you concentrate on quality content, which will attract a community that is interested in what you have to say and is engaging.
    .-= David Cook´s last blog ..novell-pulse-the-first-enterprise-google-wave-3 =-.

  • http://www.theshinywave.com David Cook

    Amber,

    Excellent list. Love number one. Numbers do matter in marketing, but you will get quality numbers if you concentrate on quality content, which will attract a community that is interested in what you have to say and is engaging.
    .-= David Cook´s last blog ..novell-pulse-the-first-enterprise-google-wave-3 =-.

  • TC Leary Estate Jewelry

    Love that comment #11. An expert can save you hours and point your focus to the streams where you will be noticed and expand your business. I want to give special thanks to Debra Simpson and Morqan Westerman for designing a plan for expanding my horizons and the reach of my store in Oceanside California.

  • TC Leary Estate Jewelry

    Love that comment #11. An expert can save you hours and point your focus to the streams where you will be noticed and expand your business. I want to give special thanks to Debra Simpson and Morqan Westerman for designing a plan for expanding my horizons and the reach of my store in Oceanside California.

  • http://www.dalehonning.com Dale Honning

    Great article! Thanks for posting. In a time when more and more information flies at us each day, it helps to lay out our goals, stop and think what is important to us and plan to move forward from there. Sometimes you just have to get back to GO.

  • http://www.dalehonning.com Dale Honning

    Great article! Thanks for posting. In a time when more and more information flies at us each day, it helps to lay out our goals, stop and think what is important to us and plan to move forward from there. Sometimes you just have to get back to GO.

  • http://jamiefavreau.wordpress.com Jamie Favreau

    Timely… Thanks for the resources.

    I agree with Mitch Joel about consistency. I am writing two proposals this week and this is going to help me figure out what I can and can’t do and what to expect. My first one is integrating some traditional marketing techniques too. So this should be interesting! Since I have never done this before so all this helps me a ton.
    .-= Jamie Favreau´s last blog ..Social Media to Save the NHL (Last installment a bit late) =-.

  • http://jamiefavreau.wordpress.com Jamie Favreau

    Timely… Thanks for the resources.

    I agree with Mitch Joel about consistency. I am writing two proposals this week and this is going to help me figure out what I can and can’t do and what to expect. My first one is integrating some traditional marketing techniques too. So this should be interesting! Since I have never done this before so all this helps me a ton.
    .-= Jamie Favreau´s last blog ..Social Media to Save the NHL (Last installment a bit late) =-.

  • http://GlobalPatriot.com/ Global Patriot

    It’s the transition from #1 to #2 that many organizations struggle with. Measuring the stats is easy, while measuring results is the challenge. Were you able to improve sales, customer loyalty or brand reputation? Amber’s “metrics you might consider” list is a must read!
    .-= Global Patriot´s last blog ..2009 A Year Of Enlightenment =-.

  • http://GlobalPatriot.com/ Global Patriot

    It’s the transition from #1 to #2 that many organizations struggle with. Measuring the stats is easy, while measuring results is the challenge. Were you able to improve sales, customer loyalty or brand reputation? Amber’s “metrics you might consider” list is a must read!
    .-= Global Patriot´s last blog ..2009 A Year Of Enlightenment =-.

  • http://www.successfulinternettools.com Al Hanzal

    Great post Amber. Besides the wonderful content that others have already commented upon, I love your fresh style of writing. Easy and fun to read. Great Job.

    Al Hanzal, http://www.succesfulinternettools.com

  • http://www.successfulinternettools.com Al Hanzal

    Great post Amber. Besides the wonderful content that others have already commented upon, I love your fresh style of writing. Easy and fun to read. Great Job.

    Al Hanzal, http://www.succesfulinternettools.com

  • http://mattdeboard.net Matt

    Great article. Quality content = quality community. Quality community = getting the things about which you’re creating content accomplished.

    There’s a barrier to entry in social media and it’s called, “Having something interesting to say.” Practically nothing else matters if you’re saying something that is interesting to someone else. Ergo Glenn Beck.

  • http://aaronhoos.com Aaron Hoos

    Excellent post! Very well said. In fact, this post makes good business sense overall, not JUST related to social media; most of these points are true for other aspects of business, too.
    .-= Aaron Hoos´s last blog ..Your business has multiple content strategies =-.

  • http://mattdeboard.net Matt

    Great article. Quality content = quality community. Quality community = getting the things about which you’re creating content accomplished.

    There’s a barrier to entry in social media and it’s called, “Having something interesting to say.” Practically nothing else matters if you’re saying something that is interesting to someone else. Ergo Glenn Beck.

  • http://aaronhoos.com Aaron Hoos

    Excellent post! Very well said. In fact, this post makes good business sense overall, not JUST related to social media; most of these points are true for other aspects of business, too.
    .-= Aaron Hoos´s last blog ..Your business has multiple content strategies =-.

  • http://v5llcgroup.com Julio Ricardo Varela

    What a great post. It is so dead-on target and so true. How do you get serious about social media for your brand or your client? Very simple. Results. Show your clients the results from the metrics you have established.

    I would also add patience and time. Everyone wants to find results and return immediately. Unless you have the 1,000 employees publishing content about your brand every hour, immediacy and true relationships won’t happen in days. Think longer goals and time frames, but don’t stray from your plan of posting consistently and authentically. People don’t see results and then just want to stop. Don’t stop. Stay on task and the return will happen.

    Excellent, excellent post. Thanks for writing it!

  • http://v5llcgroup.com Julio Ricardo Varela

    What a great post. It is so dead-on target and so true. How do you get serious about social media for your brand or your client? Very simple. Results. Show your clients the results from the metrics you have established.

    I would also add patience and time. Everyone wants to find results and return immediately. Unless you have the 1,000 employees publishing content about your brand every hour, immediacy and true relationships won’t happen in days. Think longer goals and time frames, but don’t stray from your plan of posting consistently and authentically. People don’t see results and then just want to stop. Don’t stop. Stay on task and the return will happen.

    Excellent, excellent post. Thanks for writing it!

  • http://thewearypublicist.blogspot.com Laura Scholz

    Spot on, Amber. Especially #7. It’s too tempting to be timid or half-hearted about social media strategy because we don’t have all the answers. But like you said, there are great case studies out there–just commit and go for it! Really, no excuse not to.

  • http://thewearypublicist.blogspot.com Laura Scholz

    Spot on, Amber. Especially #7. It’s too tempting to be timid or half-hearted about social media strategy because we don’t have all the answers. But like you said, there are great case studies out there–just commit and go for it! Really, no excuse not to.

  • http://www.bruceflinn.com/blog/ Bruce Flinn

    Spot on as usual Amber! Thanks.
    .-= Bruce Flinn´s last blog ..2010 – My Year of Change =-.

  • http://www.bruceflinn.com/blog/ Bruce Flinn

    Spot on as usual Amber! Thanks.
    .-= Bruce Flinn´s last blog ..2010 – My Year of Change =-.

  • http://enablealignment.blogspot.com/ Brenda Banning

    Great Post.

    Especially like 6, 7 & 8. Many organisations look at social media as something to experiment with but do it only half heartily and do not put the rigour behind it to actually be able to learn from the results.
    .-= Brenda Banning´s last blog ..Looking ahead…. technology trends in 2010 and beyond =-.

  • http://enablealignment.blogspot.com/ Brenda Banning

    Great Post.

    Especially like 6, 7 & 8. Many organisations look at social media as something to experiment with but do it only half heartily and do not put the rigour behind it to actually be able to learn from the results.
    .-= Brenda Banning´s last blog ..Looking ahead…. technology trends in 2010 and beyond =-.

  • http://blog.jeroenhoekman.com Jeroen Hoekman

    Spot on. However, the first question should be do you really need social media. Although it is a good tool for a lot of organizations, it does not mean it functions for all. Point number 5 is therefor a good one to start with: fix your business first and then think through how and why social media is going to help you.

    Social media blog
    .-= Jeroen Hoekman´s last blog ..What is social media?! =-.

    • http://dannybrown.me Danny Brown

      Amen to that. Too many businesses dive in without even knowing whether they should be pulling on the swimsuit. Of course, it doesn’t help when you have faux consultants spinning fake dollar bills in your scope, either. :)

      So, due diligence – make sure you need to be there and make doubly sure the right person (or people) is/are leading you there.
      .-= Danny Brown´s last blog ..Why Sony Canada Should Fear Ryan Meray =-.

  • http://blog.jeroenhoekman.com Jeroen Hoekman

    Spot on. However, the first question should be do you really need social media. Although it is a good tool for a lot of organizations, it does not mean it functions for all. Point number 5 is therefor a good one to start with: fix your business first and then think through how and why social media is going to help you.

    Social media blog
    .-= Jeroen Hoekman´s last blog ..What is social media?! =-.

    • http://dannybrown.me Danny Brown

      Amen to that. Too many businesses dive in without even knowing whether they should be pulling on the swimsuit. Of course, it doesn’t help when you have faux consultants spinning fake dollar bills in your scope, either. :)

      So, due diligence – make sure you need to be there and make doubly sure the right person (or people) is/are leading you there.
      .-= Danny Brown´s last blog ..Why Sony Canada Should Fear Ryan Meray =-.

  • http://nathanhangen.com/blog Nathan Hangen

    Cool points. To me, it just boils down to being beneficial to the community, thinking about others as often as you think about yourself, and just being a good guy/gal.

    It’s How to Win Friends and Influence People for Tech…it’s not hard, but some people make it that way.
    .-= Nathan Hangen´s last blog ..Weekend Update – Entrepreneur Style =-.

  • http://nathanhangen.com/blog Nathan Hangen

    Cool points. To me, it just boils down to being beneficial to the community, thinking about others as often as you think about yourself, and just being a good guy/gal.

    It’s How to Win Friends and Influence People for Tech…it’s not hard, but some people make it that way.
    .-= Nathan Hangen´s last blog ..Weekend Update – Entrepreneur Style =-.

  • http://www.seorank.com.au/social_media_optimization_smo.php Social Media Marketing

    10 ways to use social media to get a new job How Twitter, LinkedIn and other … and it will ensure that you don’t (too often) commit any serious faux pas.

  • http://www.seorank.com.au/social_media_optimization_smo.php Social Media Marketing

    10 ways to use social media to get a new job How Twitter, LinkedIn and other … and it will ensure that you don’t (too often) commit any serious faux pas.

  • http://www.kherize5.com Suzanne Vara

    Amber

    Exceptional as always. what about the throw around term of building relationships in social media. I think that this is overused at times as it relates to the types of relationships that are built. I think that when businesses jump into SM they are inundated with information that they have to build relationships that are long term and interactive and constant. This is not always the case. Being top of mind when the consumer is ready to buy is a part of building relationships but not every product/service is going to be able to build that “traditional relationship” I joked in blog post about do we want to build a relationship with our deodorant? What would they say to us: thanks for using us, did we perform or did you stink?

    I think that people who are new to social media need a bit more information on the relationships and how they are built – long term vs short term.

    Always giving us something to think about.

  • http://www.kherize5.com Suzanne Vara

    Amber

    Exceptional as always. what about the throw around term of building relationships in social media. I think that this is overused at times as it relates to the types of relationships that are built. I think that when businesses jump into SM they are inundated with information that they have to build relationships that are long term and interactive and constant. This is not always the case. Being top of mind when the consumer is ready to buy is a part of building relationships but not every product/service is going to be able to build that “traditional relationship” I joked in blog post about do we want to build a relationship with our deodorant? What would they say to us: thanks for using us, did we perform or did you stink?

    I think that people who are new to social media need a bit more information on the relationships and how they are built – long term vs short term.

    Always giving us something to think about.

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  • http://www.krishaweb.com/seo-india.php Rohn Smith

    hi
    It is really help full tips.Social media sites is really important now a days in terms of promoting products and website .Ans this post adds value on it .Thanks for sharing

  • http://www.krishaweb.com/seo-india.php Rohn Smith

    hi
    It is really help full tips.Social media sites is really important now a days in terms of promoting products and website .Ans this post adds value on it .Thanks for sharing

  • http://acfconsulting.blogspot.com Barbara

    This post is right on target. I think a lot of people miss the mark on social media and this post would be benefical to all of them.

  • http://acfconsulting.blogspot.com Barbara

    This post is right on target. I think a lot of people miss the mark on social media and this post would be benefical to all of them.

  • http://www.coydavidson.com/ Coy Davidson

    Great stuff…your content has been a great resource in assisting me with incorporating social media into my commercial real estate practice
    .-= Coy Davidson´s last blog ..The Nuances of Leasing Medical Office Space =-.

  • http://www.coydavidson.com/ Coy Davidson

    Great stuff…your content has been a great resource in assisting me with incorporating social media into my commercial real estate practice
    .-= Coy Davidson´s last blog ..The Nuances of Leasing Medical Office Space =-.

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  • http://www.reactorr.com/blog/ online branding blog

    This post (and comment contents) has become one of more favorites on the subject.

    And like Mitch suggested, consistency is key. Its a process, like branding, and not a campaign or one off.

    There’s a recent article stating;

    “…over 75 percent of Fortune 1000 companies with Web sites will have undertaken some kind of online social-networking initiative for marketing or customer relations purposes. But, he added in an interview with CNET News, 50 percent of those campaigns will be classified as failures.”

    http://news.cnet.com/8301-13577_3-10058509-36.html

    Hopefully this is the spot to bring it up.
    any theories on why this might be?

    While discussing with others, one thought was many of these companies might be using a half-hearted effort and not applying the necessary resources.

    I believe this might be part of it, along with a lack of consistency, and most of the points above.
    .-= online branding blog´s last blog ..Looking Forward =-.