Disagreement vs. Disagreeable

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Brass Tack Thinking - Disagreement vs. DisagreeableI’m a big fan of disagreement.

Conflicting ideas, dissenting viewpoints, differing opinions are healthy and a really good thing. They stretch our minds, broaden our perspectives, help us understand people and their motivations just a little bit more. They make us all better in the long run, right? Most people would agree with that, and I’m sure all of you would SAY that, even if you acknowledge that disagreement can be uncomfortable, sometimes scary, and once in a while it can devolve into something ugly.

The trouble is in the distinction between disagreement, and being disagreeable.

We ferociously defend our right – and our now rapid ability – to express our viewpoints and to differ with others on theirs. But we often miss the subtle distinction of delivering that disagreement with calm, respect, and some basic manners.

And in this quick-to-lynch environment, if someone is put off by our delivery or the way we treat them in the midst of the discussion and they remove their attention (via unfollowing, or walking away from the conversation), we quickly point fingers to accuse them of not tolerating differing opinions or wanting feedback, rather than considering that it might be our approach that’s the trouble. As humans, we indeed have a right to express ourselves however we like. But likewise, we also have the right to decide where we direct our attention, and when we remove it.

I’ve personally unfollowed or stopped getting into discussions with individuals not because I don’t respect their right to disagree, even passionately, nor even because I can’t consider that they might be right. I walk away because the tone, tenor, and approach of the conversation often leads to negativity, judgment, resentment, or at worst, personal barbs.

For some, every statement seems to be an invitation to do battle under the guise of playing “Devil’s advocate”, and that grows tiresome after it becomes habitual instead of thoughtful. (Someone recently wrote a great post about the downside of Devil’s Advocacy, but I’ll be darned if I can find it. Drop a link in the comments if you have it). It’s as if dissention is a badge of honor, that agreeing with someone means you’re nothing more than a lemming, and that being argumentative is the only way to prove that you have something valuable to say because you aren’t following the herd.

Walking away from disagreement that’s fruitless doesn’t mean we don’t respect the importance and the reality of diversity of thought. It’s a choice to entertain it in a less combative environment.

My good friend and intellectual sparring partner Matt Ridings is adept at disagreeing with things without being disagreeable, and he’s taught me plenty. So is my co-author Tamsen McMahon (and I deeply admire the temperance with which she greets the world at large). Julien Smith is brilliant at challenging my assumptions and perceptions while never making me feel attacked, inferior, or condescended. All of those make for great discussion, for self reflection, for great intellectual food for thought.

There is a difference, my friends, between disagreeing, and being disagreeable. Have you felt this? Do you see the difference? And how can we all be more conscious of which we’re doing?

image credit: Mintball

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  • http://thebrandbuilder.wordpress.com olivierBlanchard

    :D I can relate.

  • AmberNaslund

    With which part, Olivier? I know you're very expressive with your thoughts and have strong opinions. Do you find challenge in others hearing what you have to say, or that you don't engage in discussion with some folks because it becomes combative? Both?

  • http://twitter.com/NoelFisher Noël Fisher

    I've learned that if you're the type of person who isn't afraid to voice disagreement (as I know I am), you have to know how to pick your battles, and also be just as quick to voice agreement when you do think something is great. If the onlyt ime you ever speak up is when you're disagreeing, you're going to be seen as disagreeable, even if you don't intend to be that way.

  • http://twitter.com/EvilPundit Mike Daye

    I love to point out when someone's stance or point is indefensible because of lack of supporting facts/evidence.

    Is that being disagreeable?

  • Sol

    Thanks for this great article. I wish everyone got around to read it.

  • AmberNaslund

    That's a great point, Noel. I can definitely say that the perception I have of some people is based in observation of the overall skew of their expressed opinions to the negative, or to the critical. I'm not shy about voicing my views, either, but I also try really hard to balance critique with affirmation when I agree with something, too. Perception is reality, as they say…

  • http://occamsrazr.com Ike Pigott

    I've found that most disagreements come down to two things:

    1) Differing definitions
    We use the same word, but in different ways, with different denotation and connotation. You can have a lot of heated back and forth simply because we assumed we were talking about the same things.
    2) Differing core values
    This is deeper than a lexical definition, it's a spiritual one. It's what makes you tick, and it's how you prioritize your own conflicting values. Is it okay for a starving person to steal a loaf of bread for his kids? When values conflict, we must rank them – and when people aren't aware of how others are ranking what matters most, the only conclusion is “You're evil/greedy/stupid/illogical.”

    Essentially, disagreements become disagreeable because we're lazy with our assumptions, lazy about the rigors of debate, and lazy about being in touch with ourselves.

  • AmberNaslund

    On circumstance? No, I don't think so. That's a fair thing to say. But if it's your only response to people, or a habitual mechanism you use to tear people or their ideas down and rarely offer an alternative, it could certainly be perceived that way.I suppose it's all in the wielding, not necessarily in the weapon.

  • SocialSteve

    Great article. I see what you mean – in others and me. Great opportunity for self reflection, learning, and moving forward.

    Thanks!
    Social Steve

  • http://occamsrazr.com Ike Pigott

    The fact that you say that you “love” it might be a giveaway to your motive.

    If it gives you a tingly leg, then you're probably being disagreeable.

    If you feel better afterward because you helped someone hone their argument, or realize the gaps in their analysis, then you probably weren't.

  • AmberNaslund

    And the first one is often easier to diagnose, I find, and quickly diffuses an argument when it's recognized. The latter is much, much tougher. Core beliefs don't necessarily change, and nor should they. It's possible for differing approaches to coexist, and we often get ourselves in the mode of wanting to change who and what people are rather than debating or discussing why those assumptions exist in the first place.

  • http://twitter.com/NoelFisher Noël Fisher

    Very good points. This why I've learned to pick my battle scarefully. If you disagree on an idealogical level, youre better off agreeing to disagree.

  • http://twitter.com/brightmatrix Mike Zavarello

    Beautiful stuff here, all of it. Thanks for marking the lines between these two concepts. Rest assured that this will get shared at my office. :-)

    I regularly take the mantle of “Devil's Advocate”, but only in order to offer the colleague, client, friend, family member, etc. a side of the discussion they may not be considering. In all instances, I try earnestly and ardently to be as calm, clear, and respectful as possible in airing my views. I'd like to think it's made me someone who folks want to come to for questions, etc. vs. the Curmudgeon or the Nay-Sayer.

    This is a good reminder for all of us to keep our heads.

  • http://twitter.com/guitarslinger4 Brian Martin

    Tone and tenor are quite perceptible when in a verbal setting. They become quite harder to discern when the message is written. As social media grows as one of the the primary methods of communication, the written word must be scrutinized as to it's tone and tenor. I've found myself on both sides of disagreements, just because myself, or the one I was communicating with, failed to clearly illustrate what they meant via the written word.

  • http://tangerinetoad.blogspot.com Alan Wolk

    Excellent observation Ike, particularly #1, which I find is the nexus of many arguments. The reverse is also often true: people are saying the same exact thing, just using different words to describe it and come to the conclusion that the other person has no f'ing clue what they're talking about.

    Or, if I had a dollar for every time I've been in a meeting and had to say “you know, I think you all might actually be saying the same thing…”

  • SocialSteve

    One other note – the book, “The Ten Faces of Innovation” by Tom Kelley does a nice job talking about the “devil's advocate” in companies and rational ways of dealing with them.

  • http://www.asimpleguyblog.blogspot.com Dan Collins

    Excellent article: I tend to align with, and agree with Ike, on his two points. The issue, from my perspective, appears to drill down to the emotional and intellectual. As emotionally driven beings that tend to justify and support our actions with intellect it seems that the disagreeable aspect comes into play when we feel threatened on an emotional level. Disagreement and debate can reasonably continue, i believe, when we each recognize and address that the underlying emotional dynamic, that's aligned with ingrained beliefs and values, is partially driving the discourse.

  • http://occamsrazr.com Ike Pigott

    Thanks, Noël.

    Most of us skipped any sort of formal training in reason or argumentation, and it's rather foreign to accept that two people given the same facts can reach different conclusions yet be internally consistent. But if you can get them to dig down and articulate how they rank their values, the conflict diffuses (and the explosiveness defuses.)

    Now, when it comes to core values in conflict, it's important to note that logic and evidence won't persuade anyone. It takes personal experience, or a story more powerful than the one they are carrying. For example, the person who thought drug companies were ripping off everyone, until a relative got a rare illness and was saved through research. Or the person who was staunchly anti-gay, until a close friend came out of the closet.

    Story persuades.

  • http://occamsrazr.com Ike Pigott

    We get so married to our ideas, we take it personally when they are rejected.

    I think you'll like this, Dan: http://ike4.me/ofw

  • AmberNaslund

    It really comes down to intent (as do many things). What's driving your desire to share that differing perspective? Is it to be heard, to be important, to be validated? Or to help someone see a different perspective? Those advocates come in all forms, but their intentions aren't always the same (or very kind).

  • AmberNaslund

    That's quite true, Brian. It's so easy to misinterpret words, especially in the brevity forced by many social networks (we're not taught to express ourselves in single sentences with character limits). And without the nuance of body language or facial expression, careful word selection and delivery is really important.

  • AmberNaslund

    One of my favorite business books ever. Thanks for pointing it out.

  • AmberNaslund

    Yes, indeed. Our ideas and beliefs are often indistinguishable from our ideas of “ourselves”. They're part of who we are, so an attack on our ideas or understandings can easily be taken as an attack on us. And on the part of the critic, it can be very easy to say “don't take it personally”, but again, being conscious of how you're delivering your critique and what assumptions you're making can make all the difference.

  • http://twitter.com/richpalmer Rich

    I'll echo Noël's comments. I often find myself in a position to provide input that differs in opinion with people in my workplace. Because I very often have comment or insight from outside sources, I feel that I can bring a lot to the table. But, because I'm offering a point of disagreement, I often find that I keep the comments to myself until the climate is right — if at all.

    Picking the battles is an important part of the process. Offering agreement and even encouragement at times is important, too. To miss the opportunity to do so creates more the impression that one is disagreeable.

  • http://membershipjedi.com membershipjedi

    I love the distinction, thank you. Disagreement is an art, however if the parties are unified in the end objective (a new idea, product, position) it can be fruitful and a learning experience. I struggle with the disagreeable dissenters who consider it sport and usually lead with “to play devil's advocate…”. Interestingly I also find that the “disagreeables” quite often have sharper keyboard swords than tools or skills IRL seated at the table of thought leadership. There are times when we're best suited to play the role of “angel's advocate”.

  • http://twitter.com/TraceyHalvorsen Tracey Halvorsen

    Good post. I've seen a lot of “disagreeable” behavior online defended as being simply a “disagreement”, when in actuality it's more of a personal attack. My painting teacher gave me great advice once on how to provide critique (which is a form of disagreement), and he suggested always starting with a compliment. I do hope we don't lose our manners in this new age of the 140 character disagreement, where we often cut out the compliments to ensure our point is made. Sadly, portraying yourself as disagreeable by nature can be quite harmful to your business, since people like you and me will decide NOT to engage with them.

  • http://www.grizzard.com/author/epratum/ Eric Pratum

    I talked recently with a friend about how words are cheap. I mean, we all can claim to be, or have done, anything we want as long as no one checks us on it, right? I came across (let's call them) a “new marketing agency” that claimed to be the world's leading agency of its type despite having only been founded this year and, at least not outwardly, being very active even within the niche they claim to dominate. I was following this agency online just to make sure I was aware of what they were doing (as I do with many competitors, partners, etc) when I started to get tired of their vapid, bloviating, etc posts.

    I actually started reaching out to them to pick a fight and try to take them down a notch when I thought to myself, “You know, I'm the one who chose to monitor them. Yeah, they're blowing smoke here, but do I want to disagree with their words or just be a pain in the butt?” As soon as I realized that I was just trying to be disagreeable, I took a step back and was able to cool down.

    This might be a case where I just have to stop paying attention, or it could be a lesson for me. I can argue issues with someone, or I can just argue, and I think it'd be better to not do the latter.

  • http://www.thetrainingfactor.com/ Jonathan Saar

    There is way too much negativity in the world already without having to put up with disagreeable people. That is a personality trait and not an intellectual one. Disagreeable people are who they are because they want to be…they thrive on controversy and I may be stretching it with this next thought..they crave the attention.

    Those who choose to disagree still value the other individuals opinion and are not looking to create negative energy. They are only looking to expand their knowledge and in turn help others.

    Nice post Amber.. thanks

  • http://www.joemanna.com/blog/ Joseph Manna

    I admit, I sometimes pick arguments because I want to poke holes in good ideas to make them better. That is, the art of debate is to progress ideas to the next level, action or execution. I expect the same against my ideas from people I interact with.

    … Unlike trolls, I aim to get a point across but will usually agreement to an extent with whomever I interact with. Even if I wholeheartedly disagree about an idea of yours, I will still continue to respect you. The art of debate involves absolving one's views from the topic and discussing the elements of the topic itself. That … I love!

    Now, if someone says something completely out of line or spews bullshit, I'll call them out on it. I have no problem with that and expect others to do the same for me.

    ~joe

  • http://www.asimpleguyblog.blogspot.com Dan Collins

    Nice – “To see things in the seed, that is genius.” Lao Tzu

  • http://occamsrazr.com Ike Pigott

    I studied Kung Fu for 13 years…

  • http://twitter.com/megfowler Meg Fowler

    I have a hard time with people who argue for the sake of arguing, or who actively play “devil's advocate” because they see that as the primary value they add to a conversation.

    Not because I'm unable to defend what I think, or because I take it deeply personally (although sometimes, it's tough not to — and in some cases, it's intended that way), but because opposition/debate is not the sole route to discovering truth — it's just one way we get there.

    We've developed such an obsession with “BS detectors” and “calling people out” (and all the other stock phrases for objection) that we sometimes take things on just for the sake of it. In doing this, we end up slamming the door on real discovery and learning, and opening the door for things like ad hominem attacks.

    Challenging ideas effectively requires *really* listening and asking thoughtful questions, and not rushing to the “challenge phase.” How can you truly advocate against something if haven't taken time to understand the issue at hand?

    My debate coach in high school taught us that you have to understand your opponent's point as well as your own, long before you take it to the podium — and that disrespect from either side would ultimately guarantee a poor showing.

  • http://www.asimpleguyblog.blogspot.com Dan Collins

    Ok William of Ock.. enough -remember “pluralitas non est ponenda sine necessitate”

  • http://www.asimpleguyblog.blogspot.com Dan Collins

    Wished I had put it like that – well said Amber.

  • debraellis

    Good post and comments.

    Unfortunately, being disagreeable receives greater rewards than a healthy disagreement. People are naturally drawn to our electronic versions of bar room brawls. One of the fastest ways to become a trending topic is to get someone engaged in an ugly argument. It doesn't provide a positive lasting effect, but it does provide instant gratification for narcissistic people.

    The worst part of it is that the ugly attacks keep some people with good ideas from sharing them out of fear. If we, as a group, would stop feeding the trolls, maybe they would go away.

  • http://www.86753oh9.com Jenny 867-5309

    Even is someone's intent for playing Devil's Advocate is sincere in trying to help to show all sides of a story…that character gets old. There are too many other ways of disagreeing without bringing out the pitch fork.

    I liked the point of disagreements coming off lazy because they don't back up their statement of opposition. I know so many people that call themselves bottom-lined people and write it off where in fact they aren't contributing to the conversation enough to want to add the foundation of their argument. If you can't add to the discussion, don't throw out your bottom line .02.

    Love the comments of your posts…

  • http://www.techguerilla.com/ Matt Ridings – Techguerilla

    Just to add another factor to the mix here, with those we love and care about it is sometimes also necessary to know when to simply be supportive and keep our mouths shut. Many times someone is expressing their idea(s) to you simply to update you on their 'state of being', or using you as a release mechanism to vent some pent up emotion. Hopping in and providing a critical eye (however warranted) in that circumstance may not be the brightest move.

    And yes, I'm horrible at that, and yes, my wife reminds me of this frequently. It's a subtle and delicate balancing act at times.

  • http://twitter.com/katgordon Katherine M. Gordon

    I was just about to post the very same comment. That book shook me to my core and is something I still think about on an almost-daily basis.

  • AmberNaslund

    It can absolutely be a fruitful experience. I've had some wonderful and exhilarating debates with people that left us all the wiser. And you make a good point about the keyboard vs. face to face skills. We'll often pop off with something on screen that we'd never say in person, and that can lead to really destructive stuff.

  • AmberNaslund

    I hope not either, Tracey. The limitations and brevity of some of this new communication require honing an entirely different skillset, and learning to do more with fewer words. That's not an easy task, and I'm actually going to be quite interested to see how – or if – we manage to adapt.

  • AmberNaslund

    Eric, good for you for taking the higher road on that one. I suffer from a similar affliction, wanting to cry foul when I see behavior or representation that I disagree with. But one filter I've been trying to put on more and more: in a year, will this matter to me? Let's face it. This is social media. We're not saving lives or curing disease or solving world hunger. Some things just aren't worth the energy it takes to debate them.

  • Chrysalis

    Love this post and appreciate the comments.

    While I love great discussion and debate, I am a perfect example of someone who rarely shares my thoughts/opinions, having been turned off by many of these so-called “Devil's Advocates”. Too often the anonymity of online discussion breeds behavior that would never be acceptable in an offline interaction.

    There is great value in differing perspectives and diverse viewpoints, but let's not forget the importance of showing some common courtesy.

  • AmberNaslund

    I've been very diligent lately about removing base negativity from my stream. And again, someone's going to say I'm just shutting out dissenting voices, but for me, it's all about attitude and personality. I'm all for hearing you and having a dialogue. If you're just spewing toxic waste into my world, I'll shut you out.

  • AmberNaslund

    Are the ideas you poke holes in ever your own? I find that's a distinction between those that really make for constructive debate. Being able to be critical of your own ideas and assumptions is an important foundation to being able to do it credibly and effectively with others. And rather than “picking a fight”, I rather like to ask questions and explore issues instead of simply lobbing a challenge over the fence to see what sticks. Not to say I always get it right.

    But I respect your attitude of being open to critique yourself, and your point about discussing the topic itself. That's a subtle distinction that's not always easy to make.

  • AmberNaslund

    “How can you truly advocate against something if haven't taken time to understand the issue at hand?”

    Bingo. And rarely do we do that. Sometimes, it's a lack of humility. Sometimes it's impatience to be heard in a noisy, noisy world. And sometimes, it's out of plain fear that someone might just call us a name, or tell us we're dumb, or make us feel as though we're not smart enough to keep up with the crowd. Which is a shame.

  • http://www.thetrainingfactor.com/ Jonathan Saar

    Thanks for replying to my comment :)

  • AmberNaslund

    I'm not sure it's being disagreeable that gets the attention, but the aftermath and the carnage that it creates. (We do so love our train wrecks and our voyeurism when others make spectacles of themselves or tear down others). Your point is important though: the lasting effect or positive impact just isn't there. There's no gain, no furthering of thought, no “both people walking away smarter” stuff. It's actually hard for me to watch.

    And you're absolutely right that the attacks keep people quiet. I know there have been plenty of times when I've kept my mouth shut (I know, shocking) simply because I wasn't prepared to endure the mudslinging it would inevitably create. I had to think long and hard about whether it was just fear about being disagreed with, but that's never scared me, really. It's the reactionary stuff that gives me pause.

  • AmberNaslund

    I think the “bottom-lined people” are often those saying “I don't know how to participate in this discussion, or I'm afraid to have my views questioned, so instead I'll just say that I want someone else to draw the conclusion for me.”

    It's much easier to say “yeah, what he said” than to have to thoughtfully contribute. That's what makes online lynch mobs so frustrating. Retweeting a link or piling on a comment slam is easy, because you're protected by the tidal wave.

  • AmberNaslund

    I am SO so glad you brought that point up. And it's particularly apt for me recently. Sometimes it's just about saying “I hear you, I see you, and I'm just…here.”

    And while chronic complainers can be equally irksome, we humans sometimes need to express ourselves as a pressure release valve, and we don't always need someone to have a point-counterpoint discussion with us about why our views might be skewed. I thought I'd written a post about not always having to express your opinion simply because you have one, but maybe that was a tweet and just a post I *thought* about writing. Maybe you should write it. :)

  • AmberNaslund

    And that's too bad, isn't it? In a way, I always want to encourage people to not let the trolls dictate their behavior, but I've been on the receiving end many times, and I've seen good friends get stones thrown often enough to understand why some choose just to keep their thoughts to themselves.

    That's one thing I value about some online communities that have closed membership, paid admission, or smaller, tight knit groups. There's some mutual understandings that abound about what's acceptable discourse, and what to do about trolls, and I rarely encounter those things in those environments. Yet another reason why I think niche can be the way to go sometimes.