How Fast Company Confused Ego with Influence

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Brass Tack Thinking - How Fast Company Confused Influence with EgoI’m a Fast Company fan. I’ve been reading for years, and they have some super smart writers and contributors on their team.

But I really think they missed the mark with The Influence Project, in a big way, and confused the idea of “influence” with ego.

To me, influence isn’t about popularity. Or even reach. It’s about the trust, authority, and presence to drive relevant actions within your community that create something of substance. That last bit is key.

I clicked this morning on a tweet from Tac Anderson, someone I like and respect a great deal. I even uploaded my picture, all that stuff that I was supposed to do, hoping that there was something really interesting that would happen at the end, something I was supposed to do. Spread the word about a charity? Encourage people to contribute thoughtful content around an idea? Something I could sink my teeth into to show how great ideas can spread?

Nope. This is in the confirmation email I got:

1) You can use any means to spread your unique link to your online network. We shortened it for you so you can share on Twitter and Facebook.

2) Your goal is to influence as many people to click on it as possible.

3) You want those people to sign up as well, since they will be spreading your influence along with their own.

4) You can track how your influence has grown, where it’s lead, and where you stand at any time on the site.

5) Your picture is going to be in the November issue of Fast Companymagazine, where we’ll reveal the most influential person online!

Seriously, Fast Company? The goal is to influence clicks to my stupid profile? And I want people to sign up to be my minions so they can “spread my influence along with their own?”

This isn’t influence. This is an ego trap and a popularity contest, pure and simple. There’s no goal other than click pandering. Already, Twitter is full of people shouting “click on my junk!” and flooding my stream and countless others with nothing more than clamoring for…well…validation.

Influence can be quiet, understated, and wielded with grace. Influence is NOT jumping up and down, begging for people to click on stuff so that they, too, can find the gatekey for their own path to feeling important in the online fishbowl.

I’m sad that there wasn’t more to this. I was expecting something different, something meaningful, something that shows that influence isn’t about numbers and eyeballs and fleeting stabs of attention in the maelstrom of 140-character snippets.

I’m disappointed. I’m sorry I clicked, and hoped for something different. And I’m frustrated that, once again, we’re going to have to discuss influence in its proper context, the work that it takes to create a truly influential platform that people can trust,  delineate the difference between people who can inspire meaningful action, and those that seek the panflash of popularity in an attention-starved space.

Sigh.

UPDATE: Thanks to Molly Block for pointing out this PDF that was a creative brief/pitch from Mekanism (the agency behind the experiment) to Fast Company. The third concept appears to be what they were attempting with this stunt, and while I agree that it will most certainly attention and eyeballs if that was their aim, I still have a fundamental problem with the way they’re treating the concept of “influence”. There were probably better ways to achieve the same aim without implying that influence was part of the equation. Just call a spade a viral contest stunt spade and be done with it.

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  • AmberNaslund

    It's a fun app, sure. But think of all the ways they could have used that app toward some kind of valuable end?

  • AmberNaslund

    We're curious people, so we're drawn in by things we think might be interesting. I was intrigued at first, even thought it looked cool. My disappointment hit when they told me my goal was simply to pimp my personal link and get others to sign up.

  • AmberNaslund

    That's interesting, Anne. Not sure. Creative and valuable content is subjective too, no?

  • AmberNaslund

    Nope, wasn't able to, so didn't. I would have, though.

  • AmberNaslund

    Shiny objects have their place, and I'm not vilifying anyone for participating or being curious, because that would be utterly hypocritical. I'm more left with a feeling of wanting more, and confused if FC really thinks that *this* is a measure of influential behavior. I'm going to be really interested in the other stuff Bob implied above that might round it out, but I'm skeptical at best.

  • AmberNaslund

    I think that's what drew so many of us in. Influence IS a really fascinating topic. What's it comprised of? Who can inspire action, and how? How does that huge social map overlap and intersect? Trouble is, we're not going to get there this way, especially when gaming the system is so much a part of “winning”. The prize is almost what spoils the effort.

  • AmberNaslund

    Man. The cynic in me is inclined to believe you're right. I'm trying really really really hard to reserve the rest of my judgment until November. But “turned off” is a good phrase for it. I just have a fundamental issue with the companies that will look at this from a publication that they trust to help guide their business, then we'll see all kinds of “influencer outreach” based on shoddy methodology like this. Even if FC comes up with substance later to surround this, I fear that many companies and individuals won't get past the “ah, I see, so to be influential online, I just need to get a lot of people to pimp my crap.”

  • AmberNaslund

    Wouldn't that be rich? Well, if that's the case, I'll gladly eat crow when the time comes.

  • AmberNaslund

    I don't mind the fun. I don't even mind the fundamental idea of having a contest based on votes (annoying to me, but fine for everyone else). What I object to is cladding a vote-getting scheme inside an inflated notion of “influence”. I'm curious too but, so far, not in a good way.

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  • AmberNaslund

    Clickapalooza. I like that one. And thanks for sharing your real world experience around influencer research. It's an area that fascinates me at its sociological roots, so perhaps that's why I take such issue with how it's being used in this context. Influence to me has existed long before the rise of social media and the web, but the online ease of information spread and “look at me!” syndrome online has really taken that idea and stripped out much of the substance. That's what I'm grinding at, I think.

  • http://ernohannink.com ernohannink

    I looked at the messages and email I received (one person) and I could not find it.

  • http://ernohannink.com ernohannink

    It is also weird that you can not delete your profile and/or change it. I have registered via Facebook and I am unable to add some informatie or change the photo.

  • matthewdibble

    It's almost insulting to a community… “they'll do it, I just KNOW they will!” *evil laughter*

    I was totally sold on WTF Man. Apparently I'm a sucker for a poorly photoshopped picture of Zack Galifiniakas.

  • http://evolutionofcommunication.com/blog Jeff Mello

    You nailed it Amber! Nice job!

  • http://ariwriter.com Ari Herzog

    Considering I read a fair number of “influential” blogs written both by people and organizations, and your post above is the first about this subject, it's worth commenting that neither Fast Company nor any of its “minions” have sought me out to participate. Now that I've read your thoughts, I know what I'll do if I get an email to respond.

  • Jesavard

    Ego drives alot in social networking, FastCompany's influence project is leveraging the end users ego. But for how many eyeballs see it. I don't see the benefit for me or the use for my time or anyone's valuable time.

    As you well know ego is an illusion and as a result the only influences or noises that will be made is for the benefit of Fast Company. Good for them! However, the end result is throwing a profile link about doesn't really get the essence of the individual and any contribution they may offer.

    I see fast growing but faster burnout maybe worse off than the Wave. Certainly not as big but at least wave allowed you to author your contribution and the value of that was from you efforts.

    Though, lets not forget, the Wave was ego hyped, too.. :-)

  • http://twitter.com/Ovurmind Viktor Ovurmind

    It makes a difference in your life and that is important. There are people who state that they are going to change the world and yet don't even know their next door neighbor. The more we know our own voice, the less dents we need to make, for then the dent we then make is provident. If I look at change as our ripple then the collective overlap of ripples is crucial, not the zero sum of dents made in water.

    [v.o.M.]

  • Amy Dean

    So, if the purpose of the click would have been to raise funds to cure cancer, would that have been a measure of influence? Do you think I would raise more money than Guy Kawasaki? Popular people inspire others. You clicked on the link and followed it blindly because you trust and respect Tac Anderson. Would you have clicked on the link if I sent it? That is what FC is measuring. The time that Tac has put in to making you trust him up until this point and his lingering influence over you to do something, anything. Could they have used their power for good over ego? Yes. You make a damn good suggestion. They could have used this as an opportunity to make a difference in people's lives. But just because this exercise isn't meaningful doesn't mean that they aren't measuring influence.

  • http://www.howardgreenstein.com/blog Howard Greenstein

    All I can add is that this is going to make a great discussion in my class on Social Media at NYU this fall. Hope I can get you to join via Skype (or in person if you'll be in NYC, Amber) and maybe get someone from FC or Mekanism. By October/Nov the issue will be put to bed and we'll see what really happened here.

  • http://www.howardgreenstein.com/blog Howard Greenstein

    OH, and Disclosure: I write for Inc, sister publication to Fast Company, but I have no “influence” on this or any other article in FC.

  • Jodi Kaplan

    I signed up too (based on a heads up from a trusted source.

    Now, I regret it. You're right. You can “game” the system. It's not real influence, it's ego and/or celebrity.

    Apparently, they didn't read Seth Godin's post today.

    http://sethgodin.typepad.com/seths_blog/2010/07…

  • http://twitter.com/slainson Suzanne Lainson

    I saw someone's tweet on it and checked it out. But there was no explanation of what it was trying to accomplish, so I didn't register.

  • http://itsjosipnotjoseph.com/ Josip

    Appreciate the response. This is one of those situations that will have multiple perceptions and personal answers. And one of those situations where we will unfortunately have to wait for their response to see what their perception was behind the whole idea.

  • http://twitter.com/edbrenegar edbrenegar

    Totally agree. I think we change the terms of the project to be about real influence. So, we connect, and create a project out of the connection that makes a difference, that is truly about influence. In essence use their platform for making a contribution. They have a blog, where some of this could be addressed.

  • http://uptownuncorked.com geechee_girl

    Have been retweeting this and sharing it all over since you wrote it. I am pissed off we all have to have the “definition of influence vs ego” talk online yet again, truly. However, it is a proven fact that often folks will go for easy fame/money/etc and pseudo influence rather than real heft and connection. We've just got to keep fighting the good fight and trying to share what we know with folks.

  • http://www.kristofcreative.com Kristof

    Guess it was only a matter of time before someone worked up a MLM plan for ego boosting. I agree with your sentiment – I too, expect more from FastCompany.

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  • http://twitter.com/chrisheuer Chris Heuer

    but gives them a huge edge in getting people who might think it is ok…

  • http://twitter.com/andymatic Andy Wibbels

    The weird part is it doesn't even look like they are using it for lead generation for the site or magazine or business in general.

  • Cljalegre

    Nice pick Amber!

    I guess clicking through is a matter of basic curiosity, beside… it is Fast Company, I wouldn't have expected them to miss the boat like this, not on this topic. More troublesome is how many others spread the link just because it had a nice ring to it you know!

    I for one plan to link, spread, snail mail, morse code, print and staple, and YES fax this post to as many people as possible. This is a huge topic and the fact that a Company like Fast missed it, gives you and idea of how misunderstood and misused the concept of Influence still is in the Social space.

    Thank you!

  • http://www.sueannereed.com Sue Anne Reed

    Why does everything have to be a “popularity contest”? To speak at a conference, you have to hammer your network for votes. To get listed in a magazine for the good work you're doing, you have to hammer your network for votes. To get a donation for your favorite cause, you have to hammer your network for votes.

    I realize that those votes bring in eyeballs, which look good on a spreadsheet for advertisers, but they are having ripple effects beyond that. Currently, there is a lot of drama happening between two organizations I support. One is in line to win money from the latest Chase Giving program, but the “national foundation” is upset that it's not them. Even though they are way down on the list with no hopes of winning any money, they are guilt-tripping those voting for the other organization. The money is going to support research, but it's all a mess.

    All some of this voting proves is that some people are willing to pimp out their networks to get ahead and some aren't.

  • http://twitter.com/TobyDiva Toby Bloomberg

    Wow Amber, I'm wondering if your smart post isn't getting FC more notice than their virtual circus act. For me, Fast Company has stood for presenting innovation & new ideas. I too was drawn in by the promise of what is meant by “influence” in the digital world. It was a huge disappointment to find that the brand promise was not delivered.

  • http://oxsteinlabs.com BrettGreene

    Maybe they believe that bad PR is still PR. Any way you slice it,as you mention, it's lame and will leave many of to spread bad word of mouth for Fast Company.

  • http://www.meanrachel.com/ MeanRachel

    Well said. I definitely thought this when I went to the site (not to mention I had terrible problems with even getting the site to load) and left it for dead. A big fail on Fast Company's part and one that I hope they didn't pay too much for!

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  • AmberNaslund

    Yeah, I'm not sure why they designed it that way. But I guess it doesn't matter much if I'm not putting my link out there.

  • AmberNaslund

    Thanks, Jeff. Glad you enjoyed.

  • AmberNaslund

    Sorry, Ari, not quite catching what you're getting at re: them not contacting you. They didn't contact me, either. Sounds like they had a predetermined list they reached out to, if you're referring to the “pre” coverage/outreach. Is that what you mean?

  • wordsdonewrite

    The other aspect that rubbed me wrong was that Fast Company provided a pre-written tweet for people to send. The templated verbiage made it sound as though I was clicking on an article. When I realized it wasn't, I felt misled. The whole thing left me feeling used.

    So glad you've had success with this post. Fast Company needed to be called out.

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  • http://twitter.com/brendanlee Brendan Lee

    We need to be objective enough to step back and look at how the rest of the world uses and measures success using these applications. You are telling me that Twitter IS NOT a big popularity contest? I have read a lot of qualitative comments about the value of twitter, social communication, etc. but I just can't buy that. It does not mean anything outside of the choir.

  • http://janetfouts.com Janet Fouts

    Right on as usual Amber. and thanks Molly for the link to the PDF, that was interesting. I'm afraid neither company is going to get what they wanted from this. I'm disappointed in a brand I trusted.

  • http://twitter.com/brendanlee Brendan Lee

    Why is this a failure again? We are all here discussing it, yea?

    Wouldn't that mean that it's a success ( if penetration into the social sphere was the success metric, then its a win )?

    Im not sure I get why people are upset about this ( unless they are H8TRZZ )

  • http://billcammack.com/ Bill Cammack

    Clicking on shortened links went out of style about a year ago. I don't click on anything that doesn't directly indicate where I'm pointing my browser.

    This isn't because of deliberate situations like this, but because that's exactly the format used when people's accounts are compromised and robots send links to everyone on their contact lists.

  • http://www.ducttapemarketing.com/blog ducttape

    Hey Amber, I'm late to the party here and I've read Fast Company from the very first issues, back before the Internet, and I remember rolling my eyes when I saw this and thinking, really, this seems beneath them,

    But (because I feel like being the lone voice of disagreement) one of the things that's lost from your post and some of comments here is that getting someone to decide to take an action is influence – even if it's clicking on a goofy link.

    I'm not participating (partly because I fear I might fall short in my influence) but let's not be so quick to dismiss those that do as not having influence just because it's not what some define as such. Doing so is to be equally guilty of what's being charged here.

    Getting people to click on a link is hard work, no matter the means and what people learn along the way in doing so will be valuable if only to themselves.

    So, who's to say what constitutes influence – just don't spread the link or call it a best practice if you don't like, but nobody should claim to know what influence is and isn't and what the rules for wielding it are and are not. That's a relationship between two people and they are the only ones that get to decide.

    I'm not really disagreeing with anything said here, only cautioning that the reaction is just as dangerous.

  • ambercleveland

    Sorry, the hashtag for the “shortest marketing conference ever” was #influencer so I was confused. Hmmm…maybe I'll stay that way LOL. I was really glad you were a part of that conference. It is always nice when people are participating that I have met IRL :)

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  • http://thesocialjoint.com/ Lucretia M Pruitt

    Problem with reading your posts from my phone in my inbox – sometimes I forget to come *post* the comment.
    But since it's just a “Hell yeah! What she said!” comment, I probably could've skipped it. Still. Hell yeah!! What she said!!