Ordinarily, I’d “save” this kind of post for my personal blog. But not today. Today, we lost a man to suicide, and his name is Trey Pennington. His loss is painful, indeed. In fact, it’s angering. It feels hopeless and impossible and like so many things, we wish it could Read more »
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When Even Social Customer Service Isn’t Enough
There’s a new consideration for businesses that social brings to bear. We laud social’s potential to revolutionize customer service. It gives the voice of the customer a platform. It makes big companies feel small again, gives them higher touch with the customers that matter to them. It shortens the distance Read more »
The Roundup: What I Wish People Knew
You just never know when you’re going to hit a nerve. Several weeks ago, I wrote a post entitled What I Wish More People Knew About Me. The intention was to share a bit more of the personal side of me as commentary on how we get to know people Read more »
The Lifespan of Words…Longer Than You Think.
We caution people to be mindful of what they post online, because it lives forever. What really lives forever? Words. Words are hard to take back once they’re spoken. You can explain, caveat, clarify, even apologize. But the words are always there. And they linger. More specifically, the feelings those Read more »
What I Wish People Knew: Andrew Norcross
Today’s Wish People Knew is from Andrew Norcross, one of many ongoing responses to this post. I’m delighted to share the more personal side of some of the folks you might know online and that I’ve enjoyed getting to know better. Beneath Andrew Norcross‘ colorfully tattooed skin and lanky frame Read more »
What I Wish People Knew: Kneale Mann
Today’s is a guest post from Kneale Mann, one of many responses to this post. I’m delighted to share the more personal side of some of the folks you might know online and that I’ve enjoyed getting to know better. Kneale Mann assists medium to large enterprise on a range Read more »
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