We talk a lot about needing to “educate” people about social media. And at recent events and meetings I’ve attended, I can confirm that companies are asking themselves how they educate their teams and colleagues about social media, too. But the real question: WHAT do we need to be teaching? Read more »
Displaying all posts for Culture
Narcissus at work
You’re selfish. That’s okay. So am I. And here’s the secret: everyone is. You may not agree, but understanding and accepting that fact is the key to success in anything. Everyone operates in their own self-interest. Always. Companies, too. Whatever we do, we do for a good reason. Even if cloaked Read more »
The Reaction Compulsion
One side effect of the information firehose that is the web is that we consume content at lighting speed. We digest very little of it. Akin to wolfing down a bag of donuts because it’s your diet cheat day without tasting even one of them, we’ve gone into hyperdrive with Read more »
Listen to Your Restlessness
There are many folks in my professional and social circles who share a trait: perpetual restlessness. We get itchy in our jobs after a couple of years. We “re-invent” what we want to do or are doing on a pretty regular basis. We’re habitual evaluators, always looking, assessing, wondering what Read more »
The Smoking Social Media Gun: Intent
I’m pleased to see some folks like Brian Solis talk about intent and motivation as a consistent theme in their work. I really wish we’d all talk more about it as a foundational point upon which to build our customer relationships, because it’s important on both sides of the equation, Read more »
The Tougher Side of Community Management
There’s a tough side to community management. Sometimes, you’ve got to take it on the chin more often than you’d like to, and strike a delicate balance between who you are and the company you represent. The rosy side of community is that you meet people, build great relationships, find Read more »
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