So, I researched online, and within a day I’d determined what I needed, how much I was going to have to spend, and was prepared to make a purchase.
I contacted one company through their website. They wouldn’t give me ordering information online, I had to fill out a form and have someone contact me.
Ok, fine, I’ll roll with that for now.
The company got back to me quickly enough; I’d put through my inquiry on a weekend and got a phone call on Monday morning.
I spoke with the rep about my needs, my urgency (I was very careful to indicate that this was something I needed sooner rather than later), and my clarity about what I wanted. I also indicated that I’d be willing to make the purchase up front myself and submit to the insurance company for reimbursement rather than waiting for lots of pre-approvals. I also told him I had also verified in advance with my insurance company that this was an acceptable arrangement.
So, he tells me that he’s going to:
- Email me pricing and purchase information
- Check with their billing department about insurance
- Get back to me quickly.
I didn’t hear from him for over a week. [Read more…]