A comment by Jen on my post about using Twitter DMs for business asked a specific question: How do you know when to take a conversation into more private channel, versus continuing it out in the open? In other words, you have a disgruntled customer on Twitter. Do you respond Read more »
Displaying all posts for Customer service
7 Social Media Roles You Haven’t Considered
When you think of social media roles, chances are you think of a community manager or the oh-so-generic “social media manager”, which is usually some function of the marketing department managing strictly social media programs. But there are loads of other potential roles that can integrate or represent social media Read more »
The Importance of Boundaries
The emergence of the internet, real-time web, and social media technologies have made the “work” day longer and longer. There’s no such thing as an 8-to-5 job anymore, and if you work in the web space, there’s an emerging expectation that you’re constantly available and immediately responsive. But where’s the Read more »
When People and Business Collide
The perfect storm of social media success isn’t just being human or just having your business needs met. It’s the collision of the two. We want our business deals and transactions to: Save us money Earn us money Solve a persistent problem for the long term Solve a singular Read more »
Learn the 7 shifts that will make your business faster, smarter and more social in this straight-shooting, actionable book by Amber Naslund and Jay Baer.