Displaying all posts for Social media

Congratulations to These Wayfarers…

path

Earlier this week, I posted asking people to share their stories of Wayfaring, which to me is the  idea of getting comfortable in the questions themselves, settling patiently into the unknown, and realizing that not only is it okay to celebrate the journey to discover things, but it’s vital. So many Read more »

Mad Libs and Social Media Mission Statements

Tom Fishburne - Mission Statement on Brass Tack Thinking.com

Today, a guest post and a punch of humor from our regular-ish reality check correspondent, Matt Ridings. I realize this isn’t one of those posts that everyone will agree with. That’s fine, we’re all wrong sometimes, and this time it might as well be you. In all seriousness though, there’s Read more »

Creating Counterfeit Customer Feedback

Brass Tack Thinking - Counterfeit Customer Feedback

I’ve been having a lot of work done on my house lately, which means workers and installers coming and going. Most recently, it was a new washer and dryer, and the installer said the same thing I’ve heard from many over the last couple of weeks: “You’ll get a call Read more »

7 Reasons your Social Media is Stagnant (and How to Fix It)

stagnantrock

Social media fatigue, social media frustration, “this is all a waste of time”, “we’re not getting anywhere”, you’ve heard it all. For some reason, we’re smack in the middle of the evolution curve when the luster has worn off piling on every network like so many dogs on on a Read more »

Consider This: Upside-Down Customer Service

Consider This: Upside Down Customer Service

If you’ve been following along the last month or two, you know I’m doing some renovations on my house. And it’s had its fair share of ups and downs, but that’s to be expected of a project of any magnitude. But one particular experience put me on my heels a Read more »

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