I started to write a post about Equipping your Team for Social Media. And it grew and grew and grew until it became clear to me that this was much more digestible as a series. So today’s the start of what’ll probably end up being 4 or 5 posts about Read more »
Displaying all posts for customer experience
Connecting Expectations and Experiences
If I’m reading a book, I expect an analog experience. If I’m reading an e-book, I expect that experience to be different, even if the “medium” is still based in text. They may both be books, but they’re distinctive experiences that manifest different expectations. If I’m staying in an inexpensive Read more »
Learn the 7 shifts that will make your business faster, smarter and more social in this straight-shooting, actionable book by Amber Naslund and Jay Baer.