This is a bit of a long story from The Renovation Chronicles, so forgive me that. And I wasn’t sure whether it belonged on this blog or not, because it’s not so much about social anything as it is about good (and bad) business. You won’t hurt my feelings if Read more »
I’ve been having a lot of work done on my house lately, which means workers and installers coming and going. Most recently, it was a new washer and dryer, and the installer said the same thing I’ve heard from many over the last couple of weeks: “You’ll get a call Read more »
If you’ve been following along the last month or two, you know I’m doing some renovations on my house. And it’s had its fair share of ups and downs, but that’s to be expected of a project of any magnitude. But one particular experience put me on my heels a Read more »
There’s a new consideration for businesses that social brings to bear. We laud social’s potential to revolutionize customer service. It gives the voice of the customer a platform. It makes big companies feel small again, gives them higher touch with the customers that matter to them. It shortens the distance Read more »
The emergence of social business and social media often presents more questions than answers, or new considerations and conundrums that we haven’t faced before. Occasionally with Consider This, we’ll put the questions to the community here, and let the discussion head where it will. Who says blogging has to be Read more »
Remember when the standard was to answer the telephone by the third or fourth ring? Or to return a call within 24 hours? Responsiveness still wins the social media game, every time. And it’s not about using fancy technology – we all know how much we love getting an automated Read more »
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