Displaying all posts for listening

You Gotta Wanna Hear It

I’ve been running around lately at a bunch of conferences and meetings and such, and I’m starting to recognize a bit of a pattern. One question that comes up a lot around listening and community engagement is what, exactly, you do with the information you find in social media when Read more »

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The Social Media Team Toolkit: Listening

If you’re just tuning in, so far we’ve been talking about some of the aspects of building a social media team, including assembling the team, and outlining roles and responsibilities. At this point, it’s critical that you equip your team with the tools that will allow them to integrate social Read more »

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