Social media is grand, and yes, it’s proving to be valuable for customer service in some scenarios. But it’s exposing a big disconnect: the companies embracing using things like Twitter or blogs aren’t necessarily taking those principles and applying them to their more traditional ideas of customer service and the Read more »
Read my book: The NOW Revolution
Learn the 7 shifts that will make your business faster, smarter and more social in this straight-shooting, actionable book by Amber Naslund and Jay Baer.
(Or, download a free chapter here.)
Book Me To Speak!
Want energy? Enthusiasm and passion? Perspective from a seasoned professional? Concrete and actionable content about social media and business without the fluff and hype? I'm just the speaker for you.